Return & Cancellation Policy

At New Covenant Multi-Door Services, we prioritize customer satisfaction. Below are our return and cancellation policies.

1. Order Cancellations

• Orders can be canceled within 24 hours of purchase if they have not yet been shipped.
• Once an order has shipped, cancellations are not possible.

2. Return Policy

We accept returns under the following conditions:

• Items must be unused, in original packaging, and in resellable condition.
• Return requests must be made within 14 days of delivery.
• Customer is responsible for return shipping unless the item is defective.

3. Refund Policy

• Refunds are processed within 7-10 business days after inspection.
• Original shipping fees are non-refundable.
• If the return is due to a defective or wrong item, we will cover return shipping.

4. Non-Returnable Items

• Custom or made-to-order furniture and décor items.
• Assembled or used furniture.
• Clearance or final sale items.

5. Exchange Policy

• Exchanges are subject to product availability.
• If the desired item is unavailable, a refund or store credit will be issued.

To initiate a return, contact [email protected].